Frequently Asked Questions

Question: Do I need to send my broke rod in?

Answer: No, unless you think it is a manufacturing defect.

 

Question: Who pays to ship the rod back if it is defective?

Answer: You the consume pays for return shipping to the Powell Warehouse for inspection.

 

Question: Can I return a broke rod back to any retailer?

Answer: No, however you can contact the store where you purchased your rod and ask if they will exchange the rod out for you at the warranty fee.

 

Question: Do I really have to cut my rod into two pieces in the middle of the Powell logo?

Answer: Yes!

 

Question: Where can I buy a Powell Fishing rod?

Answer: Click on the dealer page for retail locations or you can order rods on Powellco.com.

 

Question: Can I get a replacement section for my broken fly rod?

Answer: No we do not repair rods we replace them.

 

Question: Can you send me a free decal?

Answer: No, but you can purchase decals, t-shirts, hats and other Powell gear on our website.

 

Question: Will you sponsor me/how do I join the Pro Staff?

Answer: If you would like you be sponsored we are happy to look and any and all request however there is limited availability.

 

Question: Will you donate to our club and or function?

Answer: You will find our club donation information here

 

Question: My tube and product was damaged when it arrived what do I do?

Answer: Refuse the shipment and contact us immediately, if you were unable to refuse the shipment please let us know within seven days of receiving the item.

 

Question: My rod broke but I have only fished with it a few times what do I do?

Answer: Please refer to our warranty section on our website for all warranty guidelines and instructions. After that, if you feel your rod was defective send it to us. We don’t determine warrant outcomes over the phone.

 

Question: Can I just email you photos of my broken rod?

Answer: No, we cannot determine rod damages via emailed photos.

 

Question: Do I need to register my rod in order to have it warrantied?

Answer: No