Warranty General Information

- This warranty is limited to repair and replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

- This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod.

- This warranty gives you specific legal rights and you may also have other rights that vary from state to state.

- This warranty applies for the lifetime of select rods.

Powell reserves the right to determine whether to repair or replace any Powell product covered by the warranty and the right to replace any discontinued models with comparable models when necessary, as well as modify the warranty fees as deemed necessary. Colors and components may vary between original and replacement parts. Defects due to workmanship and materials occur within the first few times of use. If you want to keep any special ancillary parts such as cases, rod socks, please do not send them, we will dispose of them as we process the claim.

Every new Powell Max 3D rod is covered by our Limited Original Owner Warranty. Powell reserves the right to determine whether to repair or replace any Powell product covered by the warranty and the right to replace any discontinued models with comparable models when necessary, as well as modify the warranty fees as deemed necessary. PLEASE NOTE: Defects due to workmanship and materials occur within the first few times of use as the rod blank is put under load while fishing and casting. If you want to keep any special ancillary parts such as cases, rod socks, please do not send them, we will dispose of them as we process the claim. Below are step by step warranty replacement instructions and the two options:

 

OPTION ONE

 

The steps for sending back a normal wear n tear warranty

1. For spinning and casting, rods please cut the 8 inch section of the Rod which contains the Powell logo (as seen in picture below)

2. Send in the rod portion, completed warranty form in a small padded envelope with proper postage and payment to:

 

OPTION TWO

 

The steps to follow if you think this is a manufacturing defect. Please keep in mind; if you have been catching fish on this rod on your first few outings without incident, it probably isn’t the rods fault. We make no determination on the phone. We must have the physical rod in our possession.

If you are claiming a defect, please make sure you send us your entire rod for examination, or your warranty will be voided and you will be required to pay a warranty and shipping fee in order to get a new rod.

Original Max and Endurance rods are replaced with a Max 3D rod. For U.S. customers, please include either a check made out to Powell, or your Visa / MasterCard number along with the card's expiration date and 3-digit security code on the back.

 

FLY ROD RETURNS

 

For Fly Rods please send Entire Rod back - Always

*ANY WARRANTY RODS SENT IN WITHOUT PAPERWORK WILL BE HELD UNTIL WE ARE CONTACTED. AFTER 30 DAYS WE WILL DISPOSE THE ROD IF WE HAVE NOT BEEN CONTACTED.*

Warranty for each rod series is as follows:

Powell reserves the right to request original proof of purchase with any warranty rods.

 

Max 3D

Limited Lifetime Warranty

$60 warranty fee per incident,
plus $25 return shipping

Sweet P

Limited Lifetime Warranty

$60 warranty fee per incident,
plus $25 return shipping

Fly

Limited Lifetime Warranty

$60 warranty fee per incident,
plus $25 return shipping

Inferno

5-Year Warranty starting from the date of manufacture if not registered, or the date of purchase if registered online or by mail

$40 warranty fee per incident, plus $25 return shipping

Diesel rods have no warranty!

On multiple warranty claims for one customer, you will only be charged one shipping fee, not multiple. For your convenience, Powell accepts VISA or MasterCard only. For Domestic Customers the additional shipping fee is $25.00. Canadian and Alaskan Customers you need to include an additional $35.00 for return shipping.

PLEASE NOTE: For customers outside the U.S., you will be responsible for the actual shipping charges from Powell as well as any customs and/or duties fees to and from Powell.

In order to have a product serviced, please see our Warranty Claim Section.

For any warranty questions, please contact us directly at:
Phone: 415-382-9745
E-mail: warranty@powellco.com