Warranty Information

MAX and ENDURANCE Bass Rod Warranty Information

Every new Powell Max and Endurance Casting and Spinning Rod is covered by our Limited Original Owner Lifetime Warranty. This warranty is limited to repair and replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Powell reserves the right to determine whether to repair or replace any Powell Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colors and components may vary between original and replacement parts.

The Limited Original Owner Lifetime Warranty applies to specific Casting and Spinning Rod Models and for the original owner only. Powell reserves the right to repair or to replace MAX and Endurance Rods for a warranty fee of $69.00, and Powell reserves the right to make that determination. If the rod breaks because of a defect in workmanship or materials, then Powell will replace or repair the rod for no charge. To be clear, generally defects due to workmanship and materials occur within the first few times of use.

To have your claim processed seamlessly without having to wait for us to contact you for payment information. You are better off to go ahead and send your damaged rod into us with either a check for $69.00 made out to Powell, or you may provide us with either your Visa or MasterCard along with the cards Exp-Date and 3 digit security code on the back.

PLEASE NOTE: When a warranty rod is deemed a manufactures defect and a “No Charge” decision is granted we will still require a $20.00 return shipping fee from all customers for the new replacement rod to be shipped to you.

The DIESEL RODS HAVE NO WARRANTY!

Fly Rods

Every new Powell fly rod (excluding Bamboo, Pit River and Mill Creek Fly Combo) is covered by our Limited Original Owner Lifetime Warranty. This warranty is limited to repair and replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod, or damage during the assembly of a blank into a finished rod. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Powell reserves the right to determine whether to repair or replace any Powell product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colors and components may vary between original and replacement parts.

The Limited Original Owner Lifetime Warranty applies to rods with a serial number beginning with A7 and higher. Which means we will repair or replace your fly rod or reel for our warranty fee (see below) depending on which product you own.

Rod owners with damaged rods with serial numbers beginning with A8 and lower (generally manufactured prior to 1999) may choose any graphite constructed fly rod out of the Powell product line and pay an upgrade fee of 50% off of the retail price and receive a new replacement rod.

For all return shipments within the U.S., the original owner will be responsible for a fee for each repaired rod to cover return shipping, insurance and processing. International customers will be charged actual shipping and insurance costs, and will be responsible for all related customs and duty charges.

 

In order to have a product serviced:

Download, fill out, and include the Warranty Form.

When you send product directly to us, please send the entire product, freight prepaid, and insured for its full value. Include all broken parts or pieces. Partial rods will not be accepted. Package the product either in its original packaging, or in packaging affording an equal degree of protection as the original packaging.

- Include a note with your name, shipping address, phone number, and email address (if available), as well as a brief explanation of the nature of the problem. 
- International customers will be charged the appropriate warranty fee plus actual shipping costs and will be responsible for all related customs and duty charges.
- Include a check for the appropriate warranty fee or a VISA or MasterCard number with the name that appears on the card, and the expiration date.

Fly Rods: All rods manufactured from 1998 forward are $99 to repair or to replace.

50% upgrade for A8 or lower (Rods made before 1999)
 

Questions?

Contact Powell Repairs: Warranty Department
 

Mailing Address:
Powell Products, Inc.
33 Commercial Blvd., Suite C
Novato, CA 94949