Warranty

Powell Rod Class: Accessories
Model: warranty
Availability:
In Stock
$0.00

Please choose a model:






* File Upload:

In order to honor the rod warranty, we need you to submit 3 photos:

1. Photo of the rod with the handle included in photo. SEE SAMPLE

2. Photo of all of the clear writing on the back of the rod. SEE SAMPLE

3. Photo of the rod Powell logo cut in half. SEE SAMPLE
 

 

Accepted file formats are JPG, BMP, PDF and maximum file size is 3MB per file.

Image Name
Upload is empty.

Drag Files & Drop Here

Upload Files

Warranty How-To Video

- This warranty is limited to repair and replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

- This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod.

- This warranty gives you specific legal rights and you may also have other rights that vary from state to state.

- This warranty applies for the lifetime of select rods.

Powell reserves the right to determine whether to repair or replace any Powell product covered by the warranty and the right to replace any discontinued models with comparable models when necessary, as well as modify the warranty fees as deemed necessary. Colors and components may vary between original and replacement parts. Defects due to workmanship and materials occur within the first few times of use. If you want to keep any special ancillary parts such as cases, rod socks, please do not send them, we will dispose of them as we process the claim.

Every new Powell Max 3D rod is covered by our Limited Original Owner Warranty. Powell reserves the right to determine whether to repair or replace any Powell product covered by the warranty and the right to replace any discontinued models with comparable models when necessary, as well as modify the warranty fees as deemed necessary. PLEASE NOTEDefects due to workmanship and materials occur within the first few times of use as the rod blank is put under load while fishing and casting. If you want to keep any special ancillary parts such as cases, rod socks, please do not send them, we will dispose of them as we process the claim. Below are step by step warranty replacement instructions:

Please note: Your Powell Retailer can exchange your rod over the counter if they choose to do so. Fees still apply.

 

IF YOU ARE CLAIMING A MANUFACTURING DEFECT YOU NEED TO DO THE FOLLOWING

The steps to follow if you think your casting, spinning or fly rod broke due to a manufacturing defect. Please keep in mind that, if you have been using this rod on several outings casting, catching fish and putting the rod under load without incident, it probably isn’t the rods fault. We make no determination on the phone. We must have the physical rod in our possession.

1. Any rod with a date of manufacture before f16 (June 2016) will not qualify for free replacement. The date of manufacture can be seen on the back of the rod.
2. Fill out the warranty claim form with all of your contact information
3. Send in your entire rod or your warranty will be voided
4. After we review the rod, your notes as to how break ocurred and look at the date of manufacture, we will contact you with our findings.

The steps to follow if you think your casting, spinning or fly rod broke due to a manufacturing defect. Please keep in mind if you have been using this rod on several outing casting, catching fish and putting the rod under load without incident, it probably isn’t the rods fault. We make no determination on the phone. We must have the physical rod in our possession.

If you are claiming a defect, please make sure you send us your entire rod for examination, or your warranty will be voided and you will be required to pay a warranty and shipping fee in order to get a new rod.

Original Max and Endurance rods are replaced with a Max 3D rod. All Fly Rods will be replaced with the Legacy XL. For U.S. customers, please include either a check made out to Powell, or your Visa / MasterCard number along with the card's expiration date and 3-digit security code on the back.

 

FLY ROD RETURNS

 

For Fly Rods please send Entire Rod back - Always

*ANY WARRANTY RODS SENT IN WITHOUT PAPERWORK WILL BE HELD UNTIL WE ARE CONTACTED. AFTER 30 DAYS WE WILL DISPOSE THE ROD IF WE HAVE NOT BEEN CONTACTED.*

Warranty for each rod series is as follows:

Powell reserves the right to request original proof of purchase with any warranty rods.

 

Max 3D

Limited Lifetime Warranty

$60 warranty fee per incident,
plus $25 return shipping

Nusance

1-Year Warranty starting from the date of purchase

$35 warranty fee per incident,
plus $25 return shipping

Sweet P

Limited Lifetime Warranty

$60 warranty fee per incident,
plus $25 return shipping

Fly

Limited Lifetime Warranty

$60 warranty fee per incident,
plus $25 return shipping

Inferno

5-Year Warranty starting from the date of manufacture if not registered, or the date of purchase if registered online or by mail

$40 warranty fee per incident, plus $25 return shipping

Diesel rods have no warranty!

On multiple warranty claims for one customer, you will only be charged one shipping fee, not multiple. For your convenience, Powell accepts VISA or MasterCard only. For Domestic Customers the additional shipping fee is $25.00. Canadian and Alaskan Customers you need to include an additional $35.00 for return shipping.

PLEASE NOTE: For customers outside the U.S., you will be responsible for the actual shipping charges from Powell as well as any customs and/or duties fees to and from Powell.

In order to have a product serviced, please see our Warranty Claim Section.

For any warranty questions, please contact us directly at:
Phone: 415-382-9745
E-mail: warranty@powellco.com